REFUND POLICY
OUR 7 DAY WARRANTY
All products come with a 7 days replacement warranty for from purchase only for india (shipping charges will be paid by you). IF your purchase is the item is defective or wrongs item sent , please contact us within 48 hours of receiving your order – we will make sure that all of your issues are resolved.
If you received the wrong item or defective , please contact us within 48 hours of delivery. We will arrange to deliver the correct items or return all your payment.
For defective or faulty products, please take photos and videos and email us at support@yadeepjewels.com – we will replace or refund your purchase after confirmation.
PLEASE NOTE: This policy does not cover any other reason apart from difective item or wrong item sent, misuse, accidental damage, water damage, or any abuse of the purchased product.
RETURNS & REFUNDS
NOTE: shipping charges are non refundable and for exchanges customer will have to bear the shipping cost
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
In order to receive your refund please follow the steps below:
Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund.
Request your Return Authorization Number and by emailing support@yadeepjewels.com with detailed reason for return pictures and a video(Opening video is must) of the product that supports your reason. Upon approval you will receive the RA# and the address of the closest warehouse where you can mail the product you would like to return and shipping charges for the refund or exchange will be paid by you.
To assure your refund please use a trackable mail service, we will not be responsible for lost or missing packages. (You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please make sure you send the item back as a gift as we don’t cover custom fees for returns)
Upon the receipt of your package your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.
There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 7 days after delivery
Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: support@yadeepjewels.com
Exchanges (if applicable)
NOTE: shipping charges are non refundable and for exchanges customer will have to bear the shipping cost
We only replace items if they are defective, damaged or wrong item sent. If you need to exchange it for the same item, send us an email at: support@yadeepjewels.com
Cancellation Policy
Customer can cancel their order any time before its dispatch once the order is dispatched it cant be cancelled
Shipping & Handling
SHIPPING & HANDLING TIME
Orders are usually processed within 1-3 business days (i.e., Monday – Friday). Some orders, such as pre-order items, may take longer.
We’re continuously striving to get your purchase to you sooner, however, in some unforeseen circumstances it may take a bit longer. In this case, we’ll notify you of this delay immediately.
We offer free shipping only for orders in excess of Rs. 1000. For domestic Orders .for that contact us